Here are some frequently asked questions (FAQs) about VIYA, our virtual mental health therapy platform: 1. What is VIYA and how does it work? VIYA is our virtual mental health therapy platform that provides accessible and inclusive mental health services to individuals from diverse backgrounds and with different needs. It works by connecting patients with trained mental health professionals through telehealth services such as video conferencing, phone calls and messaging.
2. Who can use VIYA? VIYA platform is designed to specially serve inadequately insured or uninsured individuals, marginalized populations, people of different races and ethnicities, people with disabilities, veterans, vulnerable populations, people who don’t speak English and people who might not use smartphones. We welcome everyone who needs mental health support and is looking for a safe and inclusive space to receive care.
3. How do I access VIYA? You can access our platform from any device that has an internet connection, such as a smartphone, tablet or computer. You can also access our platform in case you do not use a smartphone as well. You can visit our website and sign up to create an account. Once you've created an account, you can schedule an appointment with one of our mental health professionals.
4. What types of mental health services does VIYA offer? VIYA offers a range of mental health services including individual therapy, couples’ therapy, family therapy, group therapy and medication management. VIYA’s mental health professionals specialize in different areas including depression, anxiety, trauma, addiction and more. 5. How do I pay for VIYA’s services? We offer affordable pricing plans that cater to different needs and budgets. You can pay for our services using a credit or debit card. We also accept insurance from some providers. If you have financial difficulties, we offer a sliding scale fee for those who qualify. 6. Do you protect my data and confidentiality? We take data privacy and confidentiality very seriously. We use secure servers and encryption technology to protect patient information. We adhere to all relevant data privacy laws and regulations, and we do not share your information with third parties without your consent. 7. What if I need assistance outside of regular business hours? VIYA offers 24/7 customer support to ensure that individuals can access help whenever they need it. Our support team is available via phone, email and live chat to assist patients with any questions or concerns they may have. 8. Are your mental health professionals licensed and trained? Yes, all of the mental health professionals at VIYA are licensed and trained to provide mental health services. They receive ongoing training to ensure that they are up to date with the latest techniques and research in mental health care. 9. Does VIYA offer any discounts or special programs? At VIYA, we offer discounts and special programs for individuals who qualify, such as veterans and those with financial difficulties. Please contact us to learn more about our special programs and discounts.
10. How can I learn more about your platform and services? You can visit our website or contact us directly to learn more about our platform and services. We are happy to answer any questions you may have and help you find the mental health support you need.